Our goal is to provide you with a safe, enjoyable shopping experience.
Below are the most common purchase questions answered.
Orders and Shipping
At this time, we ship to the United States and Canada. You should receive your order within 14 days. We create all orders in small batches within 48 hours (Monday – Friday, except holidays) of receiving your order payment. Our primary shipping method is USPS ground for domestic orders and UPS for Canadian orders.
No. While we use skin-safe ingredients, they are not edible.
You can create a secure account in 2 ways. The first way is to make a purchase and create your account at order checkout. The second way is to use the ‘My Account’ button at the top of the page (in the menu) and create a secure account. Creating an account before you order will allow you to save your favorites by making a wishlist that tracks your favorites.
Please make all changes before you place your order. You can update your address in your secure ‘My Account’ dashboard or when placing your order before you process your payment. Once an order has shipped we can no longer update your shipping address.
We ship all orders within 48 hours (M-F, except holidays) of receiving the order payment. All of your order information will be updated in your secure ‘My Account’ dashboard. You will receive an email when your order ships that includes your shipping tracking number. Your tracking number will also be available in the Orders section in your secure ‘My Account’ dashboard.
No, you will have the option to save your credit card information in your secure ‘My Account’ dashboard. However, your credit card information is not seen by us at Spiked Beauty Co. Rather, it is stored via our secure payment processor – Stripe (learn more by clicking here). You also have the option to pay via PayPal which further eliminates the need for you to store any credit card information on our site.
Yes, to comply with Maryland State taxation rules, we collect sales tax. If you are tax exempt (corporation or foreign representative), please contact us here so we can fulfill your order without sales tax.
You may redeem your e-gift certificate, promo code, or store credit by entering the code in the email (or printed certificate) into the ‘Promo Code’ box during your shopping cart checkout. Only one use is permitted per order and cannot be combined. We recommend entering the code in order of your personal preference.
At this time we ship to the United States and Canada. We do not ship to PO Boxes or lockers. Canadian customers click here to learn more about additional shipping costs required by the Canadian government. We are working on expanding our shipping destinations.
Our goal is to reduce and eliminate as much packaging waste as possible. We make every possible attempt to ship all items in one package per order. If for any reason we cannot do so, we will contact you to let you know.
We try to get it right the first time, here's our backup plan.
Returns and Exchanges
We do not accept returns due to the intimate nature of personal cosmetics. We understand colors on a screen can look very different than in person. That’s why we provide pictures throughout our site; as well as articles to help you get the most out of your purchase. This includes color mixing ideas and inspiration.
Oh no! We apologize about that. Please get in touch with us through our Contact page here and we will make this right.
That’s frustrating. We do everything possible to ensure your items are shipped to you securely and safely. If your items arrive damaged, please use the Contact page here to send us a message. We cannot guarantee the shipping provider will reimburse you, but we can provide you with all your order details so you can raise a formal complaint with them.
Our office is not equipped for retail sales or sampling. We don’t have a retail shop connected to our administrative offices. If you have a question about a product or color selection, please do so via the Contact page here.
There are multiple ways to contact Customer Care. Our preferred method is via our Contact page here. You may also email us at firstname.lastname@example.org or reach out to us by direct message on social media.
As soon as you realize your address is incorrect, send us a message via the Contact page here. If your order has not shipped we will attempt to update the shipping address before your package is picked up for shipping. If we have already shipped your order, we will provide you with the shipping tracking details so you can work with the shipping provider to try and reroute the package to your correct address.
If you need to change or cancel an order, please send us a message immediately via our Contact page here. If we have not begun processing your order we will try to accommodate your request. Please understand, this is not a guarantee and it is best to consider your order final and non-refundable once placed. We charge a 15% convenience fee if we are able to cancel your order.
No, these items are final sale and are non-refundable and non-transferable for cash value.
If your e-gift certificate or store credit isn’t working, please contact us by clicking here. We will assist you with placing your order. We respond within 48 hours M-F (except holidays).
No, however we utilize a Waitlist feature which allows you to be notified when an item is back in stock. You will not be able to purchase an item that is not in stock until the stock has been replenished.