We look forward to assisting you with your questions and concerns.
Here are our common questions answered.
Frequently Asked Questions
At this time, we ship to the United States and Canada. You should receive your order within 14 days. We create all orders in small batches within 48 hours (Monday – Friday, except holidays) of receiving your order payment. Our primary shipping method is USPS ground for domestic orders and UPS for Canadian orders.
We do not accept returns or exchanges due to the intimate nature of personal cosmetics. We understand colors on a screen can look very different than in person. That’s why we provide pictures throughout our site; as well as articles to help you get the most out of your purchase. This includes color mixing ideas and inspiration.
Please make all changes before you place your order. You can update your address in your secure ‘My Account’ dashboard or when placing your order before you process your payment. Once an order has shipped we can no longer update your shipping address.
We ship all orders within 48 hours of receiving the order payment. All of your order information will be updated in your secure ‘My Account’ dashboard. You will receive an email when your order ships that includes your shipping tracking number. Your tracking number will also be available in the Orders section in your secure ‘My Account’ dashboard.
There are multiple ways to contact Customer Care. Our preferred method is via our Contact form on this page. You may also email us at firstname.lastname@example.org or reach out to us by direct message on social media.
As soon as you realize your address is incorrect, send us a message via the Contact form on this page. If your order has not shipped we will attempt to update the shipping address before your package is picked up for shipping. If we have already shipped your order, we will provide you with the shipping tracking details so you can work with the shipping provider to try and reroute the package to your correct address.
If your e-gift certificate or store credit isn’t working, please ensure you are only using one item per order. If you are still unable to use your item. please contact us by using the form on this page. We will assist you with placing your order. We respond within 48 hours M-F (except holidays).
At this time we ship to the United States and Canada. We do not ship to PO Boxes or lockers. Canadian customers click here to learn more about additional shipping costs required by the Canadian government. We are working on expanding our shipping destinations.
Our goal is to reduce and eliminate as much packaging waste as possible. We make every possible attempt to ship all items in one package per order. If for any reason we cannot do so, we will contact you to let you know.